Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.
Try another battery
Insert a different fully-charged battery into the BlackBerry smartphone and allow it to boot up to the Home screen. If the device remains powered on, the issue lies with the battery. Replace the BlackBerry smartphone battery.
Connect the BlackBerry smartphone to a computer
Connect the BlackBerry smartphone to a computer using a USB charging cable. Allow the BlackBerry smartphone to fully charge.
Perform a hard reset
A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.
Note: A hard reset does not delete any settings or data on the BlackBerry smartphone.
To perform a hard reset, complete the following steps:
Note: If the issue returns after performing a hard reset, then contact technical support for further investigation.
Update the BlackBerry Device Software
You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.If this issue is still not resolved, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.
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