Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.
Try another battery
Insert a different fully-charged battery into the BlackBerry smartphone and allow it to boot up to the Home screen. If the device remains powered on, the issue lies with the battery. Replace the BlackBerry smartphone battery.
Connect the BlackBerry smartphone to a computer
Connect the BlackBerry smartphone to a computer using a USB charging cable. Allow the BlackBerry smartphone to fully charge.
Update the BlackBerry Device Software
You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.
If this issue is still not resolved, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.
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