Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.
Confirm that all installed third-party applications are approved for the device
Make sure that all third-party applications installed on the BlackBerry smartphone are approved for the device. If the issue persists, remove third-party applications to make sure these are not affecting performance.
Perform a hard reset
A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.
Note: A hard reset does not delete any settings or data on the BlackBerry smartphone.
To perform a hard reset, complete the following steps:
Note: If the issue returns after performing a hard reset, then contact technical support for further investigation.
Update the BlackBerry Device Software
You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.
Maximize flash memory
You can keep the BlackBerry smartphone operating at peak efficiency by maximizing the available flash memory. Increase the amount of memory available on your BlackBerry smartphones by completing the following tasks:
You can add memory to a BlackBerry smartphone by inserting a media card to extend the memory available and storing media files such as videos, ring tones, pictures, or songs.
Deleting unused languages is highly recommended because it significantly increases the amount of available flash memory.
To delete unused Languages, complete the following steps:
To delete call logs, complete the following steps:
To delete sample video, complete the following steps:
To clear the cache and delete cookies in the Browser, complete the following steps:
To remove rarely used applications from the BlackBerry smartphone, complete the following steps.
You can manually delete old and unused items, and also set the BlackBerry smartphone to delete old items as part of its regular maintenance.
To delete an MMS message, complete the flowing steps:
To save an MMS message on a media card, complete the following steps:
To change the Keep Messages setting, complete the following steps:
If this issue is still not resolved, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.
All trademarks and registered trademarks are property of their respective owners. This site is not endorsed or recommended by any company or organisation mentioned within.