Blackberry Troubleshooting
No Charge Indicator During Charging

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Check the battery or charging accessory

Make sure that you are using an approved BlackBerry wall charger, battery, and USB charging cable. Other brands of charging accessories may have different voltage parameters and could cause charging issues when used with a BlackBerry smartphone.

Try another fully charged battery, USB cable, or wall charger

If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. A replacement battery, charger, or USB cable may well resolve the issue.

Follow charging tips

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