Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.
Verify Bluetooth connectivity
Make sure the Bluetooth symbol is showing on the Home screen. If not, enable Bluetooth technology. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Bluetooth check box.Verify compatibility
Verify that the BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you do not know the passkey for the Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
Make sure the BlackBerry smartphone is discoverable
If the BlackBerry smartphone does not detect the Bluetooth enabled device that you want to pair with, try making the BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover the BlackBerry smartphone rather than the BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth enabled devices can detect the BlackBerry smartphone for 2 minutes.
Verify that the Bluetooth device is set as a trusted connection
You might experience issues if the Bluetooth device that is paired with the BlackBerry smartphone is not set as a trusted connection in the BlackBerry smartphone properties.
Make sure encryption is turned off
Turn off encryption for Bluetooth connections between the BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the Menu key > Device Properties. Clear the Encryption check box. Press the Menu key > Save.
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