Blackberry Troubleshooting
Memory Usage

Application memory management

When downloading applications from the BlackBerry App World storefront, you might see a message saying they do not have sufficient memory on your BlackBerry smartphone.

If you proceed with the download and installation of the third-party application, it might not perform as expected.

You must remove or archive items to free enough memory for the third-party application to work correctly.

Maximize flash memory
You can keep the BlackBerry smartphone operating at peak efficiency by maximizing the available flash memory. Increase the amount of memory available on your BlackBerry smartphones by completing the following tasks:

  1. Add a media card
  2. Delete unused languages
  3. Delete call logs
  4. Delete sample video
  5. Clear Cache and Cookies in Browser
  6. Remove rarely used applications
  7. Delete old data

Add a media card
You can add memory to a BlackBerry smartphone by inserting a media card to extend the memory available and storing media files such as videos, ring tones, pictures, or songs.

Delete unused languages
Deleting unused languages is highly recommended because it significantly increases the amount of available flash memory.
To delete unused Languages, complete the following steps:

  1. On the Home screen, click Setup Wizard.
  2. Click Languages.
  3. Select the language that you want to use on the BlackBerry smartphone, and click Next.

Note: The BlackBerry smartphone deletes all languages not selected.

Delete call logs
To delete call logs, complete the following steps:

  1. On the Home screen, click Messages
  2. Press the Menu key.
  3. Click View Folder.
  4. Click Phone Call Logs.
  5. Scroll to the top date and highlight it.
  6. Press the Menu key.
  7. Click Delete Prior.

Delete sample video
To delete sample video, complete the following steps:

  1. Go to Options > Advanced Options > Applications.
  2. Highlight Blackberry Sample Video.
  3. Press the Menu key.
  4. Click Delete.

Clear the cache and delete cookies
To clear the cache and delete cookies in the Browser, complete the following steps:

  1. On the Home screen, click Browser
  2. Press the Menu Key
  3. Click Options > Cache Operations.
  4. Click Clear History.
  5. Under Pushed Content, click Clear.
  6. Under Cookie Cache, click Clear.

Remove rarely used applications
To remove rarely used applications from the BlackBerry smartphone, complete the following steps.

  1. On the Home screen, click Options.
  2. Click Advanced Options.
  3. Click Applications.
  4. Highlight the application
  5. Press the Menu key.
  6. Click Delete.

Delete old data
You can manually delete old and unused items, and also set the BlackBerry smartphone to delete old items as part of its regular maintenance.

To delete an MMS message, complete the flowing steps:

  1. In Messages, click an MMS message.
  2. Press the Menu key.
  3. Click Delete.

To save an MMS message on a media card, complete the following steps:

  1. In an MMS message, press the Menu key.
  2. Click one of the following menu items:

To change the Keep Messages setting, complete the following steps:

  1. In Messages, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Set the Keep Messages field.
  5. Press the Menu key.
  6. Click Save.

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