Blackberry Troubleshooting
Installing and Uninstalling Applications
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Installing applications
Depending on your wireless service provider and region, you might have the option to add or update applications in one of the following ways:
- Using the BlackBerry App World storefront
- Using the BlackBerry ® Desktop Software
- Using the Application Center
You might also be able to download applications from a web page (by visiting mobile.blackberry.com from the BlackBerry ® smartphone), or from an application offered by your wireless service provider.
Installing applications using BlackBerry App World storefront
You must be logged in to the BlackBerry App World storefront with a BlackBerry ® ID before you can download or install items.
- Click an application.
- Press the Menu key > Download or Buy Now.
You can find and open downloaded items on the BlackBerry App World storefront My World screen. You can also find downloaded items on the Home screen of the BlackBerry smartphone, or in one of the following folders on the Home screen of the BlackBerry smartphone: Downloads, Games, Applications, or Instant Messaging.
Note: A BlackBerry ID gives you convenient access to multiple BlackBerry products, including BlackBerry ® Protect and BlackBerry App World. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID.
Installing applications using BlackBerry Desktop Software
BlackBerry Desktop Manager 5.0.1
- Connect the BlackBerry smartphone to the computer.
- Open the BlackBerry ® Desktop Manager.
- Click Application Loader.
- Click Start in Add/Remove Applications or Update Software.
- If necessary, perform the following actions:
- If the Device Security Password dialog box appears, type your device password. Click Next.
- If the Communication Port Selection dialog box appears, specify a communications port. Click Next.
- Click Next.
- Perform any of the following actions:
- To add an application that appears in the list, select the check box beside the application.
- To add an application that does not appear in the list, click Browse. Double-click an application loader (.alx or .ali) file.
- Click Next.
- Click Finish.
BlackBerry Desktop Software 6.0
When you connect your BlackBerry smartphone to a computer, your BlackBerry smartphone is scanned and the applications are listed in the Applications pane.
- Connect the BlackBerry smartphone to the computer.
- In the BlackBerry Desktop Software, click Applications.
- When your device applications are listed, do any of the following:
- To update an application, click the + icon beside the name of the application.
- To delete an application, click the x icon beside the name of the application.
- To install an application file (.alx) that is saved on your computer, click Import files to browse to it.
- In the Application Summary pane, review your changes.
- Click Apply.
Installing applications using the Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
Uninstalling applications
There are three ways for you to uninstall an application:
- Using the Options section on the BlackBerry smartphone
- From the Home screen on the BlackBerry smartphone
- Using BlackBerry Desktop Manager
Note: You can also use the BlackBerry App World storefront to delete third-party applications from
you BlackBerry smartphone. For more information about using the BlackBerry App World storefront, visit www.blackberry.com/appworld or mobile.blackberry.com.
Uninstall applications using the Options section
To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps:
- On the Home screen, click Options.
- Click Applications. This provides a listing of all third-party applications that have been downloaded to the BlackBerry smartphone.
Note: Depending on the version of BlackBerry Device Software, this might be located here: Advanced Options > Applications.
- Highlight the application you want to delete.
- Press the Menu key.
- Click Delete.
- If you are asked to restart, click Yes.
Uninstall applications from the Home screen on the BlackBerry smartphone
To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps:
- On the Home screen, highlight the icon of the application you want to remove.
Note: If the application icon is not on the Home screen, the application may be located in the Applications folder.
- Press the Menu key.
- Select Delete.
- Verify the application is removed; on the Home screen, select Options.
- Click Applications.
- Verify that the application is no longer listed.
Note: Depending on the version of the BlackBerry Device Software, this might be located here: Advanced Options > Applications
Uninstall applications using BlackBerry Desktop Manager
BlackBerry Desktop Manager 5.0.1
- Connect the BlackBerry smartphone to the computer.
- Open the BlackBerry Desktop Manager.
- Click Application Loader.
- In Add/Remove Applications, click Start.
- If necessary, perform the following actions:
- If the Device Security Password dialog box appears, type your device password. Click Next.
- If the Communication Port Selection dialog box appears, specify a communications port. Click Next.
- Perform one of the following actions:
- To delete an application from your BlackBerry smartphone, clear the check box beside the application.
- To delete an application from your BlackBerry smartphone and the BlackBerry Desktop Software, click the application. Click Delete.
- Click Next.
- Click Finish.
BlackBerry Desktop Software 6.0
When you connect your BlackBerry smartphone to a computer, your BlackBerry smartphone is scanned and the applications are listed in the Applications pane.
- Connect the BlackBerry smartphone to the computer.
- In the BlackBerry Desktop Software, click Applications.
- When your device applications are listed, do any of the following:
- To update an application, click the + icon beside the name of the application.
- To delete an application, click the x icon beside the name of the application.
- To install an application file (.alx) that is saved on your computer, click Import files to browse to it.
- In the Application Summary pane, review your changes.
- Click Apply.
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